Dear James,

Tony and I want to express our sincere appreciation for the amazing job you and your team have done in renovating our aging pool! It looks absolutely amazing!!!!
Your professionalism was also very much appreciated. As I expressed to you, it is extremely important to us that the people we do business with are trustworthy, punctual, reliable and pleasant to deal with. You said you would deliver on these promises, instead you exceeded them!

We would have absolutely no reservations in recommending you to friends and family, in fact we have already passed on your details to our local pool store, coupled with our glowing praise!

Feel free to pass our details on to any potential customers seeking a reference and/or to use photos of our pool in your marketing, if you desire.

All the best and thanks again!